Last Updated: 15/02/2025
At Kiroiptv, we strive to provide the best IPTV services to our customers. If you are not satisfied with your purchase, we offer a fair and transparent refund policy as outlined below.
Eligibility for Refunds
Subscription Services: Refunds are available for subscription services within 7 days of the purchase date. The refund will be issued for the remaining period of the subscription, calculated on a pro-rata basis.
Technical Issues: If you experience technical issues that cannot be resolved by our support team within 48 hours, you may be eligible for a refund.
Non-Refundable Items
One-Time Purchases: Any one-time purchase or pay-per-view content is non-refundable.
Reseller Plans: Reseller plans are non-refundable once activated.
How to Request a Refund
To request a refund, please follow these steps:
Contact Us: Email us at with your order details and a brief explanation of the reason for your refund request.
Review Process: Our support team will review your request and may ask for additional information if needed.
Approval and Processing: If your refund request is approved, we will process the refund within 7 business days. The refund will be issued to the original payment method.
Refund Processing Time
Refunds may take up to 7 business days to appear on your account, depending on your bank or payment provider.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Kiroiptv Email: